Frequently Asked Questions

Do I need to be an APIC member to purchase a product?

No. But you will need to create an account with us to place your order. At the beginning of the checkout process, you will be directed to create your account.

Do I need to be logged in to receive member pricing?

Yes, you will be prompted to log in when you start the checkout process.

What methods of payment does APIC accept?

APIC accepts Visa, MasterCard, American Express, and checks. Sorry, we do not accept Discover cards.

How do I order if I am paying with a check?

Please fill out the order form and follow the instructions for paying by check. Questions? Email products@apic.org

Does APIC accept purchase orders?

No. Please contact us at products@apic.org if your institution requires you to use a purchase order. We will work with you to help you get the APIC tools and resources you need.

Is my online transaction secure?

Yes, payments are processed through Paypal, an established online payment processing vendor. APIC is a PCI compliant organization.

I have a gift certificate or coupon for APIC resources. How do I redeem it?

Visit our online store and add the resources you would like to purchase to your cart. At Step 3 in the checkout process, you will see a box below your order total that says “Do you have a promo code?” Enter the code from your gift certificate or coupon and click “Apply.”  Your order total will be updated to reflect the discount. If you have problems, contact products@apic.org.

How do I rush ship my order?

If you need expedited shipping, please contact the APIC Distribution Center for a quote at 240-646-7032 or products@apic.org. Expedited orders may incur a $20 rush fee in addition to rush shipping costs.

Does APIC ship to P.O. boxes and APO addresses?

A physical address is required for all orders. UPS does not ship to P.O. boxes or APO addresses. Please contact our distribution center at 240-646-7032 or products@apic.org if you must ship to a P.O. Box or APO.

When should I expect to receive my order?

Please allow 7-14 business days for delivery.

My order arrived damaged. What now?

Please report damaged shipments within 10 business days of receipt. The replacement will be reshipped at no cost.

To report a damaged shipment, please call the APIC Distribution Center at 240-646-7032, or email us at products@apic.org (Subject Line: Damaged shipment). Please reference your order number, if possible.

If I have a question about my order, who should I contact?

Please contact the APIC Distribution Center at 240-646-7032 or products@apic.org

How do I get a quote for an institutional subscription to the APIC Text Online?

To receive a quote, please complete the assessment. Once completed, APIC will provide you with a quote within 2 business days. 

How can I order APIC logo merchandise?

To order APIC logo merchandise, please visit https://apic.org/APICStore/Logo%20Merchandise. For all questions pertaining to merchandise, please contact service@jimcolemanltd.com or 847-963-8100.

Can I return a product?

Yes. If you are not satisfied with your purchase, you may return it within 30 days of invoice date.  See our Return Policy for more information. Please note that digital (PDF) products are not returnable.