APIC Education Online – FAQs

How do I access my online course after I’ve registered?
Once you have received a confirmation email (10-15 minutes after payment), our system has formally recognized you as a registrant of the course. To access your course:

1. On the APIC website, select “My Account” in the top right corner
2. Log in using the same email and password used to register for the course
3. The top right menu will then change slightly to include “My Courses”. Click this to access your personal learning dashboard.

• Under My Courses on the homepage, select Launch next to the course of your choosing
• Under My Transcripts at the top of the page, select the “Launch” link under the course of your choosing

IMPORTANT NOTE: Some courses are set up to be completed in sequence, so not all modules will be immediately available. You would first need to complete the module or activity preceding it.

I don’t see a course I enrolled in under My Courses.
Sometimes it can take an hour or so after the course purchase for it to appear. If you have received a confirmation email, but the course does not appear within 24 hours, please contact APIC Education at eLearning@apic.org.

My course menu isn’t appearing. How do I find it?
View the video demonstration
The learning platform is built to be responsive for small screens such as mobile devices. This means that the menu may be collapsed when you first launch the course. To see the menu, ensure your window is maximized. Here is a quick tutorial on how to utilize this menu and navigate the course window.

Why do my modules have a yellow half circle? What are the symbols next to each module?
The system is set to provide you status updates for each individual module activity based on your progress:

• Empty circle: the module has not yet been launched/started
• Half-full yellow circle: the module has been started, but is not yet complete
• Green check: the module is complete
• Grayed out/lock icon: module/item is not yet available because the previous item has not yet been completed.

Do I have to watch each module in one sitting?
All of our courses have “bookmarking” capabilities, so it will save your progress as long as you correctly exit the course by closing the course window. If you have to step away, please be sure to pause the presentation, and exit the course before leaving. Stepping away before properly exiting the course may result in a system time-out that may not save your progress.

How do I obtain the slides from an online course?
APIC does not share the slides from any online course as we cannot restrict the further dissemination of materials outside of the learning system. APIC online courses can be accessed as many times as the user desires during the 12 months of access to review content. Some courses also include supplemental materials that can be found either in the Resources section of the course, or hyperlinked directly in the course slide itself.

My course is appearing as incomplete even though I’ve finished everything. How can this be fixed?
Online learning requires discipline and dedicated time to ensure you have the best learning experience. Our system is designed to provide completion once all modules and related required activities have been completed. In addition to narration, many of the course modules include interactive components like dropdown menus, clickable images or buttons, or quizzes that are a mandatory part of the course.

• If you elect to advance to the next slide prior to the end of the narration, before the progress bar is filled, or not utilize the interactive components available, the module will appear as “incomplete”. This is also the case for slides with quizzes; if you select an answer and press Submit before the narration and slide timing are complete, it will note that slide as not having been viewed in its entirety and prevent the system from marking it as complete. Because completion will require another viewing, we encourage all of our learners to watch all presentations in their entirety and not to advance the presentation until prompted by the narrator and the progress bar is completely full, including on quiz slides.
• Videos: they are set up so that you must watch them in their entirety and answer any questions that may be embedded in the video. When a video is complete, it will provide either a summary slide if questions were embedded, or a replay button. Advancing to the next course item before seeing either of these will mark the video as incomplete and will require you to view the full video again.
• Quizzes: many quizzes have a minimum score. Not meeting this score will mark the quiz as incomplete and will require another attempt. Most quizzes, unless otherwise indicated, provide many attempts to achieve that score.

If you have followed the directions outlined above and something still shows as incomplete, please contact us immediately at eLearning@apic.org would be happy to fix this error to ensure you can receive your certificate. We don’t you to feel stressed or frustrated with your experience!

I just finished a course, but now I can’t find it. Do I no longer have access to it when it’s completed?
Once you’ve completed all aspects of a course, your course enrollment will be moved to Recently Completed on the homepage, as well as the Grades tab under My Transcripts. If you are still within your 12-month enrollment period, you can still access all of the course materials:

• Click on My Transcripts, followed by Enrolled
• Under the Enrolled tab, find the course you would like to re-visit and select launch.

When does my course expire?
APIC provides course access for 12 months. There are several ways to determine when your course enrollment expires.

• On the homepage under My Courses, the expiration date will appear directly under the course name, as well as the CNEs available (located in the blue square)
• Under My Transcripts, followed by Enrolled, you will see the following information regarding your enrollment:
  • Course name
  • Time spent in the course
  • Completion status
  • Start date
  • Expiration/End date

My test is appearing as incomplete even though I’ve finished everything. How can this be fixed?
All test products have a minimum score, and these scores are noted on the welcome screen of each test product. Not meeting this score will mark the product as incomplete and will require another attempt. Most quizzes, unless otherwise indicated, provide many attempts to achieve that score.

How do I interpret the Results page of a quiz?
While answers are not provided after each individual question attempt, you will be notified of what questions were incorrect on your results page.

• Answer with dotted line = what the user has selected
• Answer with a green check mark = the correct response
• Answers with a red X = incorrect responses

I’ve taken the test several times, but my Transcript isn’t recording my recent scores.
Each quiz or test item in our learning system has a minimum passing score. Once that score is achieved, your transcript locks that first score. Any attempts after that are considered review attempts and will not be noted on your Transcript.

I achieved a passing score for the final exam, but my transcript is reflecting a different score.
Many of  our courses have several test products, such as module recap quizzes and embedded questions within a video, in addition to a final exam.

• Each of these different products may have a different minimum passing score, ranging from 0% if it is a review exercise, to 100% for recap quizzes. In this instance, your Transcript will average your passing score achievements.
• For example, you may have received a 90% on the final exam, but if your course includes test products with no passing score (0%), your average can appear as low as 45%.
• If you need to show your employer a higher passing score, we recommend downloading the final exam summary report to accompany your CNE certificate.

How do I obtain my certificate of completion and/or transcript?
View the video demonstration
Congratulations on completing a course! Please note that per ANCC accreditation requirements, you must first complete the course survey located within the course in order to receive CNE hours. All CNEs are released only after surveys are completed, so partial credit for specific module completions are not be granted.

Once you’ve completed all aspects of the course, your course enrollment will be moved to Recently Completed on the homepage, as well as the Grades tab under My Transcripts. To download your certificate:

• Click on My Transcripts, followed by Grades
• Under the completed course for which you are looking for your certificate, there will be a link called “Certificate”. This will provide a PDF copy of the certificate and will include your completion date and CNEs earned (if applicable). Then download a copy of your PDF. Your transcript will also be updated with this information. Please be sure to first download your certificate before printing as printing directly from your internet browser may cause the certificate to appear blank. When printing from Adobe Acrobat, make sure under Comments and Forms in the Print window, the dropdown menu option selected is “Document and Markups”.

To download your transcript:

• Click on My Transcripts, followed by Grades
• Under the Grades tab, you will see an orange button, “Download Transcript” in the top right corner. This will provide a PDF that lists your completed courses, grades/CNEs earned, and completion date. Please be sure to first download your certificate before printing as printing directly from your internet browser may cause the certificate to appear blank. When printing from Adobe Acrobat, make sure under Comments and Forms in the Print window, the dropdown menu option selected is “Document and Markups”.

Why doesn’t this transcript include my Annual Conference registrations, webinars, or other APIC events?
APIC’s Online Education Center is currently exclusively for our online courses and future virtual learning labs. We are exploring universal transcripts now, but in the interim, if you need proof of your attendance and completion of other programs, please contact eLearning@apic.org.

I achieved a passing score for the final exam, but my transcript is reflecting a different score.
Many of  our courses have several test products, such as module recap quizzes and embedded questions within a video, in addition to a final exam.

• Each of these different products may have a different minimum passing score, ranging from 0% if it is a review exercise, to 100% for recap quizzes. In this instance, your Transcript will average your passing score achievements.
• For example, you may have received a 90% on the final exam, but if your course includes test products with no passing score (0%), your average can appear as low as 45%.
• If you need to show your employer a higher passing score, we recommend downloading the final exam summary report to accompany your CNE certificate.

IMPORTANT NOTE: There are no required downloads to utilize and access APIC’s learning platorm. However, course content and learning materials requirements vary and will depend on the content itself. It is our experience that most videos or files with animation typically require specific plug-ins such as Adobe Flash to view multimedia.

My course does not load or I receive an error message.
We do our best to provide courses that have standard technical requirements, however they can only be as good as the internet connection and browser they are played on. We recommend looking into the following:

• Have you reviewed the Technical Requirements needed for this system (see tab below)?
  • Run a system test on all of your available browsers.
• Does your internet browser currently have an active pop-up blocker?
  • Many facilities have pop-up blockers turned on and have firewalls in place that can prevent content from loading. These can usually be remedied by your IT department (see question below for further instructions)
• Does your computer have Adobe Flash Player installed?
  • Many online courses are built specifically to be played using Adobe Flash, which can be downloaded here.

The following may also help:

• Clearing the cache on your internet browser and checking that the browser is up to date.
• Use a private network (ex: home) as opposed to a public network (ex: school, work).
• Ensure no Firewall is preventing anything from loading properly.
• Try to use a different internet browser

I am having audio issues and have trouble hearing the presenter
We strongly encourage all online learners to use earbuds or headphones when viewing our courses so you can better hear the presenters and any instructions audibly provided in the course. Please be sure to check your audio output settings so that your computer recognizes the appropriate audio source. If using Chrome, this browser also has volume settings that may need to be adjusted in order to hear the narration.

The course and assessments do not advance when I select the “Next” button.
This is most likely due to pop-up blocker settings in your browser. This setting is your browser’s way of serving as a security guard. If you experience this issue, first go to your IT department to discuss your options. If you are accessing the courses on a personal device, please use the instructions below to turn off your pop-up blocker:

• Internet Explorer:
  • Go to Settings
  • Select Internet Options
  • On the Privacy tab, uncheck “Turn on Pop-Up Blocker”
• Google Chrome
  • Go To Settings
  • Under Privacy and Security, select Content Settings
  • Select Popups
  • Using the switch to the right, change Blocked to Allowed
• Mozilla Firefox
  • In the browser menu, select Options
  • In the right menu, select Content
  • Under Pop-Ups, uncheck Pop-up blockers
    • You can also keep this checked and provide exceptions for certain sites. Just click the Exceptions button and add this link: apic.mycrowdwisdom.com/diweb/home

What devices can I use to access the course?
APIC Education Online is a web-based resource, so it is accessible on any device at any time. The learning dashboard is a mobile-responsive website that will automatically change based on the device on which it’s being viewed. While our newer and recently revised courses are mobile-friendly, online courses have typically been built using Adobe Flash, which is not compatible on all mobile devices. APIC is making a conscious effort to ensure future courses are able to be played on multiple devices, not just desktop or laptop computers.