APIC FAQs

To make your membership renewals and orders easier, you can securely save payment methods for future transactions.

This allows APIC to automatically process future payments following Terms and Conditions and Privacy Policy.

1. From your profile page, click on Payment Methods from the tabs on the left 
2. Click on + Payment Method
3. Select which payment method to link to your profile: Card or Bank account
4. Input necessary information and click on Save

• Rest assured that any saved information will only be used to process future transactions that you initiate yourself.

After logging in, you'll find your membership details in a box below your profile picture and name on the left panel. This will display your member category, ID, membership expiration date, and chapter number(s). 

For more information about the renewal process and chapter registration, check APIC Membership.

If you want to change your password, click on Change password from the dropdown on your profile page.

This will take you to a reset page where you need to provide your registered email address and proceed with the reset instructions sent to your inbox.

If you forgot your password, simply click on Forgot your password? on the login page. This will take you to a reset page where you need to provide your email address connected to your My APIC account. 

• You may need to check your spam or junk folder for an email from info@apic.org.

Updating your preferred email address will also update the email address linked to your My APIC account. For security reasons, you’ll need to confirm this through a verification link which will be sent to your new email address.  

In cases when you need to update personal information and contact details, 

1. Log into your account which should take you to the My Info profile page
2. Click on My Information to view your name, company, and credentials
3. Click on My Communication Information to view your email addresses, mobile phone numbers, and address
4. Click on Change and edit your information
5. Once you’re done with editing, click on Save

Less than 1% of APIC membership dues is allocated to lobbying activities.

APIC uses membership dues primarily to support programs, resources, education, and services that benefit our members and advance the field of infection prevention and control.

The APIC Organizational Membership Self-Service Portal allows company administrators to view, manage, and export their organizational membership roster.

In addition to the standard membership information, APIC can configure additional fields specific to your organization. These fields can be made editable, exportable, or both, depending on your organization's needs.

What is available by default?

All organizational membership administrators can already export standard membership information from the portal. No additional setup is required.

If your organization needs to track or report on additional information, such as internal departments, facility names, or organizational classifications, you can request custom fields.

Important: Custom fields are not automatically available. They must be requested, reviewed, and configured by APIC for your organization.

How to request additional fields

To enable this feature:

1. Contact the APIC Membership Team with your request.
2. Provide the names of the fields your organization would like to use and briefly explain their purpose.
3. Specify whether each field should be editable by your company administrators, included in membership exports, or both.
4. APIC will review the request and determine whether the requested information and export permissions align with APIC's Privacy Policy.
5. Once approved, APIC will configure the fields for your organizational membership account.

Not all requested fields or export permissions may be approved.

How to edit custom member fields

Once your organization has been configured:

1. Sign in to your APIC account and open the Organizational Membership Self-Service Portal.
2. Navigate to your Active Organizational Members roster.
3. Locate the member whose information you want to update.
4. Open the member's available editing options.
5. Update the custom fields your organization is authorized to manage.
6. Save your changes.

Only fields configured as editable will be available for modification.

How to export custom member fields

1. Open your organizational membership roster.
2. Select the roster export option.
3. Download the exported membership report.
4. If your organization has custom export fields enabled, these will appear as additional columns alongside the standard membership information.

This allows your organization to generate updated membership reports whenever needed, without requesting a separate report from APIC.

Frequently asked questions

Can my organization add custom fields directly?

No. Additional fields must first be requested and configured by APIC.

Can we export the standard membership fields without requesting this feature?

Yes. Standard membership information is already available for export to authorized company administrators.

Can we request any type of information?

You can submit a request, but APIC will review the proposed fields and export permissions to ensure they comply with APIC's Privacy Policy and applicable data-sharing requirements.

Will our custom fields appear for other organizations?

No. Organization-specific fields are configured for the appropriate organizational membership account.

Need assistance?

Contact the APIC Membership Team if you would like to request additional fields or need assistance managing your organization's membership information.

The APIC Organizational Membership Self-Service Portal allows authorized company administrators to manage the email domains associated with their organization.

This feature helps your organization identify contacts who use your company email addresses and encourages organizational members to keep their preferred email addresses aligned with your organization's requirements.

What can you do with email domain management?

As a company administrator, you can:

• Add, edit, or remove company email domains.
• Manage multiple domains if your organization uses more than one.
• Identify which domains organizational members should use for their preferred email addresses.
• Enable automatic email reminders for members whose preferred email addresses do not match your organization's required domains.

Accessing email domain settings

1. Sign in to your APIC account.
2. Open the Organizational Membership Self-Service Portal.
3. Navigate to the Company domains section.
4. Review the domains currently associated with your organization.

Adding a company email domain

1. Select Add domain.
2. Enter your organization's email domain, such as example.org.
3. If members should be required to use this domain as their preferred email address, select Required for organizational members.
4. Select Save.

You can add multiple domains. For example, an organization might use hospital.org and healthsystem.org.

Enter only the domain name, without the @ symbol. Personal email providers, such as Gmail, Yahoo, and Outlook.com, cannot be added as company domains.

Understanding the "Required for organizational members" setting

Each domain has a setting called Required for organizational members.

When enabled, the domain is considered an accepted email domain for active organizational members.

For example:

In this example, organizational members should use a preferred email address ending in either @hospital.org or @healthsystem.org.

Members using another domain will receive an automated reminder to update their preferred email address.

If no domains are marked as required, no domain-related reminders will be sent.

How automatic email reminders work

When at least one domain is marked as required, APIC automatically checks the preferred email addresses of active organizational members.

If a member's preferred email does not match any required domain:

1. APIC sends an email asking the member to update their preferred email address.
2. The email identifies the accepted domains for their organization.
3. If the member does not update their preferred email, APIC sends a reminder every 14 days.
4. Reminders stop automatically once the member updates their preferred email to an accepted domain.

The first reminder is sent during the next scheduled eligibility check.

Important: These reminders do not prevent members from signing in, accessing their membership benefits, or maintaining their organizational membership. Their membership remains active, and the system does not automatically change their email address.

Only the member's preferred email address is checked. Having a matching alternate email address does not satisfy the requirement.

Editing or removing an email domain

To update an existing domain:

1. Locate the domain in the Email domains section.
2. Select Edit to change its settings, or Remove to delete it.
3. Review the change and confirm.

If you remove the last required domain or turn off its required setting, automatic email domain reminders will stop.

Removing a domain does not remove existing organizational memberships.

How email domains help manage your organization

Email domains also support the association of APIC contacts with your organization.

For example, a person with a matching company email domain may be automatically associated with your organization and appear under Available Contacts in the organizational membership portal.

Being associated with an organization does not automatically provide an organizational membership. The individual must still be assigned a membership seat through the normal roster management process.

Frequently asked questions

Can we have more than one required email domain?

Yes. You can select multiple domains. Members only need to use a preferred email matching one of them.

What happens if a member uses a personal email address?

If your organization has required domains enabled, the member will receive reminders to update their preferred email. Their membership and access will not be affected.

Can we add a subdomain?

Yes. Subdomains must be added individually. For example, staff.example.org does not automatically match example.org.

Does adding a domain automatically make someone an organizational member?

No. Domain matching can help associate contacts with your organization, but membership seats must still be assigned separately.

Can we turn off automatic reminders?

Yes. Clear the Required for organizational members setting for all listed domains. You do not need to remove the domains themselves.

Who can manage our organization's email domains?

Only authorized company administrators with access to the organization's portal can manage domain settings.

Need assistance?

Contact the APIC Membership Team if you need help with your organization's email domains or have questions about the automatic reminders.

Company Administrators can manage their organization’s APIC Organizational Membership roster.

To serve as a Company Administrator, an individual must:

• Have an active Company Administrator designation.
• Have an active APIC account under the organization.
• They do not need an active Organizational Membership assignment to manage the roster.

Add a new Company Administrator

Company Administrator access is managed by APIC.

If your organization needs to add a new Company Administrator:

1. Contact APIC and provide:
   • Organization name
   • Individual’s full name
   • Email address
2. APIC will add or activate the Company Administrator designation.
3. The individual can then sign in and access the Organizational Membership Roster.

What if the person is not yet an Organizational Member?

An active Organizational Membership assignment is not required to serve as a Company Administrator.

If they are not currently on the roster:

1. Confirm the individual has an active APIC account associated with the organization.
2. Contact APIC to request or activate the Company Administrator designation.
3. Once the designation is active, the individual can access the Organizational Membership Roster without occupying an Organizational Membership seat.

Remove Company Administrator access

If someone should no longer manage the organization’s roster:

1. Contact APIC.
2. Provide the individual’s name and email address.
3. APIC will remove or deactivate the Company Administrator designation.

Removing Company Administrator access does not automatically remove the individual from the organization’s membership roster.

If the person is also leaving the organization, they should be removed from the Organizational Membership roster separately.

Can a Company Administrator add another Company Administrator?

No.

Company Administrators can manage the membership roster, but they cannot grant Company Administrator access to other users.

APIC staff manages this designation.

Can an organization have more than one Company Administrator?

Yes.

More than one eligible individual may have Company Administrator access for the same organization.

Each administrator must have:

• An active APIC account under the organization.
• An active Company Administrator designation.

I have a Company Administrator designation but cannot access the roster

If you cannot access the Organizational Membership Roster, contact APIC.

APIC will verify:

• Your APIC account is active.
• Your account is associated with the correct organization.
• Your Company Administrator designation is active.

Need help?

Contact APIC if:

• You need to add a Company Administrator.
• You need to remove a Company Administrator.
• A Company Administrator cannot access the roster.
• Your organization needs to change its primary roster manager.

If someone does not already appear under Active Org Members or Available Contacts, you can use the Organizational Membership Roster to add or invite them.

Add a new contact

1. Open your Organizational Membership Roster.
2. Select + Add Contact.
3. Enter the individual’s email address.
4. Choose whether you want to add the person as:
   • An Active Organizational Member, or
   • An Available Contact
5. Continue through the prompts.

Why does APIC search by email?

APIC uses the email address to determine whether the individual already has an APIC account.

This helps prevent duplicate accounts and protects existing membership, certification, education, and other APIC history.

Carefully verify the email address before continuing.

If the person already has an APIC account

If APIC finds an existing individual who is currently associated with another organization, the system will not automatically move them to your organization.

Instead:

1. Select the matching individual.
2. Send the invitation.
3. The individual will receive an email asking them to confirm the new organization relationship.
4. Once accepted, the appropriate Organizational Membership assignment will be created.

If the person is new to APIC

If the system does not find an existing account, continue through the process to add the new individual.

The system will create the appropriate profile and membership relationship.

Review invitations

To review invitations:

1. Open your Organizational Membership Roster.
2. Select the Invitations tab.
3. Locate the individual.

Invitation statuses may include:

• Pending
• Accepted
• Expired
• Cancelled

Invitation expiration

Invitations expire 30 days after they are sent.

If an invitation expires, a new invitation may need to be issued.

Resend an invitation

If an individual did not receive the invitation:

1. Open the Invitations tab.
2. Locate the pending invitation.
3. Select Resend Invitation.

Ask the recipient to also check their spam or junk folder.

Cancel an invitation

If the individual should no longer be invited:

1. Open the Invitations tab.
2. Locate the invitation.
3. Select Cancel.
4. Confirm the action.

The invitation will no longer be valid, but its history will remain available.

What happens when the invitation is accepted?

Once the recipient accepts an invitation to become an Organizational Member:

• Their organization relationship is confirmed.
• Their membership assignment is created.
• They appear under Active Org Members.
• One Organizational Membership seat is used.

Need help?

Contact APIC if:

• An invitation repeatedly fails.
• The recipient cannot accept the invitation.
• The invitation was accepted but the person does not appear on your roster.
• The individual already has an APIC account but cannot be added.

Company Administrators can add and remove individuals from their organization’s APIC membership roster.

Add an existing contact to your membership

If the individual already appears under Available Contacts:

1. Open your Organizational Membership Roster.
2. Select Available Contacts.
3. Locate the person you want to add.
4. Select Add to Membership.
5. Confirm the action.

The individual will move to Active Org Members, and your available seat count will decrease by one.

Change a member type

Each Organizational Member has an assigned member type.

Available member types may include:

• Professional Org Member
• New to Profession Org Member
• Supporting Org Member
• Associate Org Member

To update the member type:

1. Select Active Org Members.
2. Locate the individual.
3. Open the Member Type selection.
4. Choose the appropriate member type.
5. Save or confirm the change if prompted.

Changing the member type does not use an additional membership seat.

Remove a member immediately

If an individual should no longer receive membership through your organization:

1. Select Active Org Members.
2. Locate the individual.
3. Select Remove.
4. Choose today’s date for the removal.
5. Confirm the action.

The individual will no longer occupy an Organizational Membership seat.

Removing someone from your roster does not delete their APIC account or membership history.

Schedule a future removal

You can also schedule a member to be removed on a future date.

For example, if an employee is leaving the organization at the end of the month:

1. Locate the individual under Active Org Members.
2. Select Remove.
3. Select the future removal date.
4. Confirm the change.

The member will remain active until the selected date.

The roster will indicate that the individual is scheduled for removal.

Important

A member scheduled for future removal continues to occupy a membership seat until the removal date.

Manage your future renewal roster

If your organization has already renewed, you can prepare the next membership term in advance.

For example, if someone should remain a member through the current term but should not continue next year:

1. Use the Term dropdown to select the future term.
2. Locate the individual.
3. Remove them from the future term.
4. Add a replacement if needed.

The individual will remain active through the current membership term.

Need help?

Contact APIC if:

• A member cannot be added.
• Your seat count appears incorrect.
• A member appears more than once.
• You receive a seat-limit error when you believe seats should be available.

Company Administrators can manage their organization’s APIC membership roster through the Organizational Membership Self-Service Portal.

Who can manage the roster?

To access roster management, you must:

• Have an active Company Administrator designation.

If you believe you should have access but do not see the roster management option, contact APIC for assistance.

Access your roster

1. Sign in to your APIC account.
2. Navigate to your account area.
3. Select Organizational Membership Roster.
4. Confirm that the correct organization is displayed.

Select the membership term

Use the Term dropdown to select the Organizational Membership period you want to view.

Depending on your organization, you may see:

• A past term
• The current active term
• A future term if your organization has already renewed

The active term is displayed by default.

Past terms

Past terms are available for reference only. You can see who was assigned during that membership period, but historical rosters cannot be changed.

Future terms

If your organization has already renewed, you can review and update the upcoming roster before the new term begins.

Changes to a future term do not affect the current term.

Understand the roster

The roster page includes three main areas:

Active Org Members

Individuals currently receiving APIC membership through your organization.

Available Contacts

Individuals associated with your organization who do not currently occupy an Organizational Membership seat.

Invitations

Invitations that have been sent to individuals who need to confirm their organization relationship or complete the membership process.

Review available seats

The top of the page shows how many Organizational Membership seats are currently assigned.

For example:

19 of 20 membership seats assigned

In this example, three additional seats are available.

Your organization cannot assign more members than the number of seats included with its Organizational Membership tier.

Chapter membership

Chapter membership is not currently managed through the Organizational Membership Roster.

Individual members remain responsible for their chapter membership.

Some organizations prepay for chapter membership. If this applies to your organization, contact APIC for assistance.

Need help?

Contact APIC if:

• You cannot access the roster.
• The wrong organization appears.
• Your available seat count appears incorrect.
• A member appears more than once.
• You need to change your Company Administrator.
• A roster change does not appear correctly.

Send an email to chapters@apic.org for access change requests. 

You can generate reports through the chapter portal. There are three different reports—Current Members, Members in the 90-Day Grace Period and Members not in the Local Chapter.  

Log in to your My APIC account and open this chapter portal. Follow any on-screen instruction to make necessary changes to your chapter’s members and leaders list. 

Using the chapter map, locate your local chapter and click on View More. Your chapter’s leaders’ names and contact information should be displayed in the latter part of the page. 

Yes. You can join a chapter by logging into your My APIC account and hovering over Chapters beside the icon. Click on Add Chapter and follow any on-screen instructions.

• Please be aware that certain chapters require an annual fee separate from your annual APIC membership dues.

You can use APIC’s chapter map to locate a chapter near you. Click on a state in the map to display the list of available chapters. Upon clicking on View More under a chapter, you will find the chapter leaders’ contact information, frequency of meetings, and dues, whenever applicable. 

If you don’t find a chapter that covers your area, you can email chapters@apic.org for steps on how to start a new one. 

APIC provides chapters with: 

• Leadership tools, updates on APIC activities, and relevant news
• Chapter bonding and liability insurance
• Dues collection and financial activities support
• 24/7 online access to member rosters
• Assistance with recruitment and expanding reach

APIC Chapters serve as vital extensions of the Association for Professionals in Infection Control and Epidemiology (APIC) as they play a crucial role in supporting local IPC efforts. 

• Community: Chapters foster a strong sense of connection among local infection preventionists.
• Professional Development: Chapters offer opportunities for continuing education and skill-building through locally organized meetings, workshops, and conferences.
• Collaboration: Chapters facilitate collaboration among infection preventionists, healthcare facilities, and public health organizations to address common challenges, improve patient safety, and promote IPC best practices.

You can email us at membership@apic.org for roster update and invoice requests.  

You will retain your current APIC ID, member records, and access to online communities, publications, and events. The primary change is that your membership will be linked to your organization, which will be responsible for annual renewal payments. Reach out to membership@apic.org if you have more questions.  

Yes. APIC can work with you to organize the membership and tie everyone to a single invoice without impacting anyone’s current access to resources and benefits. Contact us at membership@apic.org to start the transition.

APIC's organizational membership operates on a tiered system with a minimum requirement of 6 members.

To get the most out of this program, we encourage you to include colleagues involved in infection prevention, such as your EVS manager, C-suite members, or staff. Each tier (e.g., 6-10 members, 11-20 members) has a flat fee so you’re encouraged to enroll the maximum number of people. For more questions, email us at membership@apic.org.

Any individual involved in IPC can be enrolled under an organizational membership. This includes the following: 

• Infection Preventionists (IPs)
• Non-IP healthcare professionals with IPC responsibilities
• Other professionals contributing to IPC efforts

Individuals covered by an organizational membership must still meet the current definition of the appropriate member categories (Professional, New to Profession, Associate, etc.).

For more questions email us at membership@apic.org.

Any organization committed to advancing IPC is eligible to join. This means a facility, a system, and a supplier who are involved in IPC activities are all eligible. Reach out to membership@apic.org if you have more questions. 

The first step is to contact us at membership@apic.org and share your company’s background and roster. A roster is the set of individuals you wish to enroll under your APIC membership. Our team will validate your eligibility and create a custom invoice.  

Companies, facilities, and organizations dedicated to improving infection prevention and control (IPC) can benefit from APIC's Organizational Membership program. This program allows any organization to enjoy these primary benefits:

• Cost Savings: Enroll groups of individuals at a discounted rate compared to individual memberships
• Simplified Administration: Manage multiple memberships with a single invoice and centralized enrollment process
• Full Member Benefits: Each enrolled individual receives the complete range of APIC member benefits

The term “organizational member” describes the facility or company that signed with APIC.

For more questions, browse our Knowledge base or email us membership@apic.org

If you encounter an issue with your online payment, please take a screenshot of the error message and email it to membership@apic.org. Our team will provide the next steps in completing your payment. 

There are several ways to initiate renewal of your APIC membership. 

1. Make sure you are logged in, then on the APIC Website: Click on Renew Membership from the My APIC dropdown menu at the top right section of the website 

2. My APIC Account: Upon login, click on Join/Renew from the topmost bar of the page

3. My APIC Account: Upon login, locate the membership status box on the left panel and click on Renew

Clicking on these buttons will take you to a payment page where you need to provide the necessary details to complete the membership renewal process. Contact membership@apic.org if you need additional assistance.

You will receive an APIC membership card alongside a welcome email upon successful payment of your membership dues. You can email us at membership@apic.org to request a replacement member card. 

If your membership box has a red warning/exclamation sign and states ‘Expired’, this means that your membership has expired and that you need to renew to continue enjoying benefits and access to members-only spaces and resources. Feel free to reach out to membership@apic.org if you need any assistance. 

To check if your APIC membership is still active, log into My APIC. 

Your membership information is displayed on the left panel upon successful log in. Your membership box is green, which indicates an active membership, and includes details such as your membership category, ID, expiration date, and chapter number(s).

If your membership box has a red warning/exclamation sign and the expiration date is red, this means that you are within 60 days from the expiration date. You can click on the Renew button to begin the membership renewal process.

An APIC membership grants you access to connect with over 15,000 infection prevention colleagues and professional development programs for every stage of your career. An expansive library of free and members-only discounted publications, courses, events, and infection control solutions is available within your reach.

Members, upon registering for membership, will be classified according to their answers to qualifying questions and professional tenure into the following categories:

• Undergraduate student
• Graduate student
• New to profession
• Professional
• Associate
• Supporting
• Retired

You may sign up for an APIC membership as an individual and answer questions to be qualified into one of these categories. 

1. Go to your APIC Education Dashboard.
2. Sign in using your APIC.org email address and password.
3. Select your course from your dashboard to begin learning.

A CIC, LTC-CIP, or a-IPC certification preparation course is considered a Learning System course and is accessible through your APIC Learning Systems account. Please look for an email with the subject line: Your APIC Learning System Access for further information. 

APIC’s DUNS (data universal numbering system) number is 155152424. 

APIC’s ANCC NCPD Provider Number is: P0039.

The Association for Professionals in Infection Control and Epidemiology (APIC) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

To get a receipt for a course you purchased, go to your Education Dashboard and navigate to your purchase history. Click on the course title and scroll until you see the receipt.  

No. APIC does not accept purchase orders.

If you or your organization would like to pay by check, email education@apic.org, and we'll provide an invoice for the course(s) you wish to purchase.

To provide payment over the phone, call our online learning team at 202-789-1890 ext. 3020. Our APIC online learning team will process your course registration and credit card payment on call. 

Yes. APIC can provide a price quote or invoice for online course purchases upon request. Email education@apic.org with the following information:

Individual registrations

• Course title(s)
• APIC Member ID (if applicable)

Group registrations

• Course title(s)
• Names of all participants
• APIC Member IDs (if applicable)

You will have access to the recorded webinar and its handouts or presentations 12 months from the live air date. 

Certificates for both online courses and webinars are available from your APIC Education Dashboard.

1. Go to your APIC Education Dashboard.
2. Click Transcript/Achievements at the top of the page.
3. Locate your completed course or webinar and download your certificate.

1. Go to your APIC Education Dashboard
2. Select the webinar
3. Click the Resource Links tab to access available handouts and presentation materials

Your webinar should be marked as complete shortly after you finish the live session or recording. If it isn't, email education@apic.org, and our team will be happy to troubleshoot. 

The recording will be available on demand within 24 hours after the live session has concluded. You can click on View Archived Recording from the Contents tab of the webinar you would like to watch. 

Webinars are accessible through your Education Dashboard. 

1. On the day of the webinar, go to the Education Dashboard and click on My Dashboard
2. Scroll and click on the webinar title that you want to attend
3. In the Contents tab, you will be able to add the webinar to your calendar or join the session

If you experience any of the following while taking a course:

• Video or audio not playing
• Module not launching
• Frozen screen
• "Access denied" message

Try these troubleshooting steps:

1. Use the latest version of Google Chrome.
2. Clear your browser's cache and cookies.
3. Try using headphones for improved audio quality.

If the issue continues, email education@apic.org and include:

• Course name
• Your progress in the course
• A screenshot of the error (if available)
• A brief description of the issue

Certificates for both online courses and webinars are available from your APIC Education Dashboard.

1. Go to your APIC Education Dashboard.
2. Click Transcript/Achievements at the top of the page.
3. Locate your completed course or webinar and download your certificate.

Access to online courses varies by product and is typically available for 6 months to 12 months. Please refer to the course description for the specific access period before purchasing.

If you anticipate needing additional time, email education@apic.org within one month of your access expiration date. Extension requests are reviewed on a case-by-case basis. 

Your course should be marked as complete shortly after you've completed all required modules. If it isn't, email education@apic.org, and our team will be happy to troubleshoot.

While most courses have their own discussion board to engage learners about course topics, some courses may not. 

1. Go to the Education Dashboard and click on My Dashboard
2. Scroll and click on the course title
3. If this course includes a discussion board, you will see a Discussion tab to post comments on 

Most online courses that you purchase or register for will appear in your APIC Education Dashboard.

Certification Preparation Learning Systems (CIC®, LTC-CIP®, and a-IPC™) and Microcredentials are accessed separately through your APIC Learning Systems account.

The APIC Education Dashboard is where you access all online courses you've purchased or registered for.

• Sign in using the same email address and password you use for APIC.org. If you haven't created an account yet, you'll be prompted to do so at no additional cost.
• You may be asked to sign in to the APIC Education Dashboard even if you're already logged in to APIC.org.
• Select Transcript/Achievements to view completed courses and download certificates.
• Select Notifications to view updates related to your active courses.  
• Due to APIC's transition to a new learning management system, transcripts prior to 2023 are not available. If you're looking for a course completed within the past five years, email education@apic.org, and we'll do our best to assist.

While answers are not provided after each individual question attempt, you will be notified of correct and incorrect answers on the results page. 

• Answer with dotted line: What you selected 
• Answer with a green check mark: The correct response 
• Answers with a red cross mark = Incorrect responses

Each quiz has a minimum passing score, displayed on its welcome screen. Failing to meet this score will mark your quiz as incomplete and will require a retake. 

You can retake any quiz or knowledge check for an unlimited number of attempts. We encourage you to review relevant modules or rewatching recordings and try answering the quiz again. 

Course modules can be saved, closed and reopened anytime as long as you have access to the course; you are not required to finish the entire course in one sitting.  Quizzes and knowledge checks are not timed and can be taken an unlimited number of times.

Links open in a separate browser tab or window. If you need to return to the course module, minimize or close the tab or window you recently clicked into. 

These symbols represent your progress on the online coursework.

• Empty circle: The module has not yet been launched/started
• Half-full yellow circle: The module has been started, but is not yet completed
• Green check: The module is completed
• Grayed out/lock icon: The module/item is not yet available because the previous item has not yet been completed

Live, instructor-led training courses will be facilitated on Zoom which has a caption option. 

1. After joining a Zoom call, click on More in the bottom right corner of the window
2. Click on Captions from the menu that pops up
3. Select your preferred caption language

You can edit your name by clicking the three dots in the upper right corner of your video box, then choosing Rename. Please ensure that your Zoom name shows first and last name. 

Call/phone-in information will be provided on your Zoom invitation or during the live course.

• When you call in, you will be prompted to enter the meeting ID (the last 9/10/11 digits of the Zoom link) followed by the hash sign (#). 
• All call-ins will be in the waiting room until the host/instructor lets you in.
• You can mute and unmute yourself by dialing *6.  

Try to close the application on your computer and enter Zoom again. If it doesn’t work, you can try accessing Zoom on another device or call in by phone. 

You can send an email to education@apic.org regarding opportunities still available to you. We encourage you to still take advantage of the course recordings, online modules, online course certificate CNEs, resources, and discussion tab through your Education Dashboard. 

First, you need to make sure that you are currently logged in to reflect the proper status. If you have logged in and are sure that you’ve registered for an upcoming live course, please contact education@apic.org so our team can resolve your access issue.

To access the Zoom meeting for a live course:

APIC trainings and their course materials are accessible through the Education Dashboard and Zoom. 

Requests for cancellation and refund must be sent via email to education@apic.org 15 calendar days prior to the course start date. Any request received within 14 calendar days of the course start date will be charged a $75 administrative fee. Once you have activated your learning system or accessed any of the content or materials for a live training course, payment can no longer be refunded.   

No. APIC does not accept purchase orders. If you or your organization would like to pay by ACH or traditional mailed check, send an email to education@apic.org and we’ll generate an invoice of the course(s) you plan to purchase. 

Receipts are available within your My APIC account.

1. Log into your My APIC account
2. From your profile page, click on Orders from the tabs on the left
3. Click on All Orders and scroll to locate your purchased training

4. Click on the training title and scroll to locate and download the receipt

    

Yes. For groups of 5 or more, APIC can provide a discount: 5-9 members: 5%; 10-20: 10%; 21-29: 12%. You can email education@apic.org to ask for a group registration form and price quote or invoice. 

In the checkout page, there will be a box titled Discount where you can enter the promotional or discount code. Once you click on Apply, the checkout page will be updated to reflect the discount.  

No. You can only earn a live course certificate and its corresponding credit by being present and completing the live session. 

Trainings have both a live course certificate and an online work certificate. Check to make sure you have completed both parts and have earned both certificates for the full number of credits.  

Live certification preparation courses offer CNE (continuing nursing education) credits. Trainings offer both CNE credits and IPU (infection prevention units).   

Past courses are automatically hidden from your dashboard after completion.

1. Go to your Education Dashboard and click on My Dashboard
2. Click on Show Hidden Products 
3. To hide the course again, click on Hide on the side of each course’s box

Certificates of course completion are available within the APIC Education Dashboard.

1. Go to your Education Dashboard and click on My Dashboard 
2. Click on Transcript/Achievements
3. Scroll and click on the training title you completed

4. Click on Contents and scroll to locate Continuing Education and download your certificate

    

• Per ANCC accreditation requirements, you must first complete the post-course evaluation located within the course in order to receive CNE credit hours. All CNEs are released only after surveys are completed, so partial credit for specific module completions cannot be granted. 

No. Trainings, including its recording(s), handouts, slide presentations, etc. are property of APIC and should not be shared with others outside of training participants. 

If you anticipate needing an extension, we recommend emailing education@apic.org before any deadline expires. Extensions are reviewed on a case-by-case basis. 

The recording will be available on demand within 48 hours after the live session has concluded. You can click on View Archived Recording or Watch Recording from the Contents tab of the training session you would like to watch.

No. APIC does not allow substitutions for training registration and/or attendance. If you wish to have someone else take the live training instead, cancel your registration and have the preferred person register through their account. 

You can email education@apic.org. Our team will review your request and provide further instructions.

Emails about any instructor-led training will go to the email address connected to your My APIC account. If these emails do not appear in your primary inbox, make sure to check your spam folder or add Elevate-DoNotReply@gocadmium.com to your contacts or trusted senders list. 

The only requirement is to ensure you have a computer to open the course materials and use Zoom and its chat feature. Additionally, it is important to connect to a secure and stable internet connection for a smoother learning experience. 

We recommend the following specifications for a smooth learning experience:

• Internet bandwidth: At least 5 Mbps
• Computer operating system: At least Windows Vista or Mac OS X Leopard, or newer versions
• Browser: Updated versions of Google Chrome, Firefox, Safari or Microsoft Edge
• Browser plug-in: At least Flash Player version 10.2.159.1 or higher

Completing pre-training activities is highly recommended. These materials provide foundational knowledge and context for the course content, which will significantly enhance your learning experience and overall understanding.  

An email will be sent approximately 3 weeks before any in-person training, including detailed information and resources such as workbooks and access links as well as instructions about logins. 

All course materials such as workbooks, handouts, and slide presentations are uploaded in PDF format and downloadable at your discretion.  

Yes. Training course materials are available for download two weeks prior to the live course. You can access slide presentations on the Workbooks tab and handouts or worksheets through the Handouts tab through your Education Dashboard. 

Yes. Attendance is mandatory to earn all available CNE credits. 

All training courses are accessible through your Education Dashboard. From there, you will be able to view all purchased or registered courses. 

Transcripts/Achievements will display all completed courses along with certificates of completion, while Notifications will show you alerts regarding ongoing courses.

• Your login details for the dashboard are the same as your My APIC email and password.

APIC trainings refer to live, instructor-led courses that provide education and instruction for IPs in different healthcare settings. These live, interactive trainings, coupled with online coursework, are accessible on the APIC Education Dashboard. 

No. APIC does not offer certification itself. Infection prevention certifications can be found on CBIC’s website.

• APIC offers certificates with continuing education credits.  

Your Learning Systems resources are accessible within your APIC Learning System account.

1. Log into your APIC Learning System account
2. Click on Resource Center

3. Click on Download Epubs under the Resource Center

    

Upon purchasing a CIC, LTC-CIP, or a-IPC Certification Preparation Course or learning system, you will receive an email with the subject line: Your APIC Learning System Online Access from APICLearningSystem@partnerrc.com with detailed information and login instructions. 

If you haven’t received it within 24 hours after your purchase, contact learnipc@apic.org for further assistance. 

You must complete and submit the application electronically via the official APIC website. 

No, previous recipients of the APIC scholarship are not eligible to apply again. 

Applications are accepted annually, and deadlines are listed on the APIC website. 

Applicants must understand the Certification Board of Infection Control and Epidemiology (CBIC) eligibility criteria.  Additionally, applicants must be members of APIC for the last full continuous year without any lapses or interruptions, and must have no other financial support for certification.  

The APIC Scholarship for Professional Development Program helps APIC members in need of financial assistance to manage the costs associated with critical professional development. This scholarship assists infection preventionists pursuing APIC professional development and education programs such as the CIC, LTC-CIP, and a-IPC credentials. 

APIC, APIC Consulting Services, and CBIC currently do not accept in-kind donations for the APIC CAH Scholarship. For information on becoming a program sponsor, contact sponsorships@apic.org directly. 

The program aims to enhance IPC programs in CAHs, leading to a measurable improvement in infection rates and patient safety, increased IPC capacity, greater engagement from CAH administrators/executives, development of a supportive virtual CAH IP network, and promotion of health equity.   

Participants will be required to share relevant data on infection rates as part of the program's evaluation and impact assessment. The APIC Consultant will provide guidance and protocols for the secure and confidential sharing of such data.  

The board-certified (CIC) APIC Consultant will provide comprehensive consultation support, including guidance on infection prevention best practices, development of policies and procedures, implementation strategies, and ongoing communication support.   

Participants are expected to fully engage with the assigned IPC expert, APIC Consulting Services administrative staff, and APIC administrative staff. The CAH’s IP and IP Champion will be required to take part in training, implementation of recommended policies and procedures, and share data on infection rates. They should also be committed to enhancing their CAH’s Infection Prevention and Control plan and contributing to building or enhancing a comprehensive program.    

The consulting services will be awarded and available for 1 year, and all other benefits such as APIC resources will be accessible to participants for 2 years.    

Applications are typically open between May to September. Awardees will be selected and notified in the fall.  

Awardees are selected by a Voting Committee comprised of representatives from the IP community, as selected by APIC, APIC Consulting Services, and CBIC. The committee will review all eligible applications along with a scoring rubric. The selection is based on the needs, goals, and commitments outlined in the application.   

3 CAHs will be selected each year. 

The scholarship grants each hospital a robust range of services including:

• Up to 150 hours of consulting services with board certified (CIC) APIC Consultants
• 2 APIC memberships + Chapters memberships for two years 
• 2 subscriptions to APIC Text for two years 
• 2 a-IPC or CIC self-study prep courses 
• 2 a-IPC or CIC certification exams 
• Access to the APIC PolicyPro Library of Policies and Procedures for two years 
• Membership in APIC’s new CAH virtual network 
• 2 APIC Annual Conference registrations for two years + travel (inclusive of coach airfare and three nights hotel – room and tax only)

To be eligible, the “Infection Preventionist” and “IP Champion” participants must hold relevant roles within the CAH, actively involved in infection prevention and control activities. Both participants are required to fully engage in the program. 

No. Each CAH is allowed to submit only 1 application for the scholarship opportunity. Only 1 IP and 1 “IP Champion” from each CAH will be considered as primary participants. 

Yes. CAHs that have been awarded previously are welcome to apply in subsequent years. However, each year’s selection is based on the merit of current applications. 

There are no application or processing fees associated with applying for the APIC CAH Scholarship. The opportunity is free for eligible CAHs to apply for. 

Currently, APIC only accepts applications for CAHs in the United States. 

The scholarship is open to all CAHs in the United States. Up to 2 staff members from each CAH (an “Infection Preventionist” (IP) and an "IP Champion") will be eligible to participate in the program. 

Launched in June 2023, the Critical Access Hospital (CAH) Scholarship program—a partnership between APIC, APIC Consulting Services, and Certification Board of Infection Control and Epidemiology (CBIC)—supports under-resourced facilities in building infection prevention and control (IPC) capacity. 

Each year, three critical access hospitals will receive a comprehensive package of consulting services, memberships, educational resources, certification support, and conference registrations (including travel), valued at over $50,000 per scholarship. 

Payment is required immediately after completion of your application. If someone offers to cover the fee, you will still be required to login and pay through your My APIC account. 

If you’re able to proceed to the payment screen, this means your application has been successfully saved. Additionally, a notification of successful payment will be sent to the email address provided by the applicant. 

Yes. Each application costs $125. This is non-refundable regardless of the result of the application review process. 

Yes. Fellows must keep their APIC membership and certification (CIC/LTC-CIP) updated. APIC will conduct annual reviews and notify Fellows at risk of losing their designation. 

For more information, visit the APIC Fellows webpage.

Currently, there is no renewal process nor extra fees. 

No. Your application will only be evaluated based on the application materials submitted for the current year and nothing else. 

If the FAPIC status is not awarded to you, this means that your application doesn’t fully meet the criteria of the APIC Fellows program. In this case, you can reapply next year.  

For more information, visit the APIC Fellows webpage.

No. While the Prevention Strategist is reviewed by an advisory panel, it does not qualify as a scientific peer-reviewed publication. 

For more information, visit the APIC Fellows webpage.

The applicant review process is conducted by a panel. Since the decision is a collaborative work, APIC is unable to provide specific feedback on individual applications while the process is ongoing. To ensure your intention behind including specific activities are understood, the application allows you to describe how the activity submitted meets the criteria. 

For more information, visit the APIC Fellows webpage.

No. The major requirement is that all activities must be related to infection prevention and control and/or epidemiology and must have occurred in the last 10 years prior to applying. 

For more information, visit the APIC Fellows webpage.

The complete details for application and submission are found on APIC Fellows’ webpage. Once you have read the criteria and are ready with your information, you can proceed with the APIC Fellows application. 

Navigate to the respective APIC Text or PolicyPro log-in page and enter your APIC credentials to sign in. Your subscription username and password mirror your overall APIC account credentials. 

You also have the option to reset forgotten passwords on log-in pages.

To receive a quote, please contact products@apic.org. You will receive a quote within 2 business days.

To order APIC logo merchandise, please visit Jim Coleman. For all questions pertaining to merchandise, please contact service@jimcolemanltd.com or 847-963-8100. 

All APIC members have free, unlimited access to issues of Prevention Strategist and the American Journal of Infection Control (AJIC). International members have online-only access to Prevention Strategist and AJIC.

Yes. APIC accepts returns with the exception of digital products (PDFs). If you are not satisfied with your purchase, you may return orders within 30 days from invoice date, subject to APIC’s Return Policy. 

Please contact the APIC Distribution Center at 240-646-7032 or products@apic.org.

Please report damaged shipments to within 10 business days from receipt. The replacement will be reshipped at no cost. 

To report a damaged shipment, please call the APIC Distribution Center at 240-646-7032. You can also email products@apic.org with the subject line: Damaged shipment and include your order number.  

Delivery may take 7-14 business days. 

No, a physical address is required for all orders as UPS does not ship to P.O. boxes or APO addresses. If you need to ship to a P.O. box or APO, contact our distribution center at 240-646-7032 or products@apic.org. 

If you need expedited shipping, contact the APIC Distribution Center for a quote at 240-646-7032 or products@apic.org. Expedited orders may incur a $20 rush fee in addition to rush shipping costs.

Gift certificates are occasionally awarded to APIC members however they are not available for purchase

Gift certificates are occasionally awarded to APIC members. The APIC Distribution Center, 240-646-7032, will walk you through gift certificate usage. Note, gift certificates do not include shipping costs.

Yes. Online transactions are processed through Stripe, a secure and trusted payment gateway. APIC complies with the Payment Card Industry Data Security Standard (PCI DSS). All payment information is encrypted using industry-standard SSL (Secure Socket Layer) technology to ensure your data is protected during transmission. 

APIC accepts purchase orders for products on a limited, case-by-case basis starting at a $500 purchase-minimum. If your organization or company requires you to make a purchase order, email products@apic.org and we’ll work with you to get the resources you need.

You can fill out the order form and follow the instructions for paying via check. 

APIC accepts payment through Visa, MasterCard and American Express cards. Payments by check, ACH (eCheck) , or wire transfer are also accepted.  

Yes. Member-specific pricing is a benefit reserved for active APIC members.  

No. However, you will need an APIC account to place your order. You will be asked to login or create an account at the beginning of the checkout process. You will also be charged the non-member rate or price for purchases. 

Please contact APIC Consulting directly through their website, email info@apicconsulting.com or call 202-454-2639.

Please contact APIC Consulting through the website or email directly at info@apicconsulting.com. 

APIC Consulting is a fee-based service which provides expert, customized IPC solutions tailored to each client’s unique requirements. 

If you are interested in learning  more about becoming an APIC Consultant, visit https://apicconsulting.com/about/ to learn more. 

APIC Consulting provides customized infection prevention and control (IPC) consulting services to meet the unique needs of healthcare organizations and systems, ambulatory care settings including physician offices and surgery centers, schools & universities, public health agencies, office building and private residences, retail sector, healthcare industry & manufactures partners, emerging technologies, federal, state and tribal agencies, pharmaceutical & biotech, veterinary, construction, legal and  other settings where infection prevention expertise is essential.

Examples of consulting support:

• Infection prevention and control assessments
• Fractional or part-time support
• State-mandated support
• IPC training
• Interim staffing
• IP onboarding
• Go-to-market support for industry
• Construction and renovation IPC expertise
• Annual long-term care compliance support
• IPC team or individual coaching and mentoring
• Construction and environmental IPC consulting
• Customized education training programs
• Grant work with state or local health departments, industry or commercial partners, and federal and state agencies

APIC Consulting brings together nationally recognized IPC experts to help organizations strengthen programs, address compliance needs, improve readiness, and advance safer care environments

APIC Consulting is a full-service consulting company specializing in infection prevention and control (IPC) solutions. Utilizing the expertise of their industry-leading consultants, they work in healthcare and other business settings to prevent and control infections. APIC Consulting Services has worked with the nation’s largest health systems, industry leaders, and more than 40 state departments of health to provide infection prevention and control expertise. With access to leading resources and world-renowned authorities in infection control, no other consulting firm offers the same level of knowledge and expertise.

APIC Consulting is a wholly owned subsidiary of the Association for Professionals in Infection Control & Epidemiology (APIC®) and was created to bring IPC expertise directly to clients through customized solutions. APIC is the leading professional association for infection preventionists with more than 15,000 members. The organization has been a leader in striving to end healthcare-associated infections for more than 50 years as it seeks to advance the science and practice of infection prevention and control.

APIC Consulting along with the nonprofits Certification Board of Infection Control and Epidemiology (CBIC) and the American Journal of Infection Control (AJIC), make up the APIC enterprise. To learn more about APIC Consulting visit their website.